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Squaretalk Announces a Disruptive Cloud Contact Center Extension for Salesforce

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Jerusalem, Israel, Jan, 2022 -- Squaretalk announced it had launched Axiom Cloud Contact Center on Salesforce AppExchange. Leveraging Salesforce CTI with Squaretalk’s native integration and workflows provides cloud communication directly inside Salesforce CRM.

Built on the Salesforce Platform, Squaretalk Axiom is currently available on AppExchange Marketplace.

Salesforce users can now benefit from unique Squaretalk technology aimed at helping medium and large organizations and their employees become more efficient in managing customer interactions.

"With the rise in customer expectations, customer service has become increasingly important. Customers want personalized, efficient experiences. As a result, agents have to be able to access all the information they need to give that experience to the customer. They need access to previous conversations, interactions, and more. The industry is also plagued with high costs for customer acquisition, talent recruitment, and training. Our solution helps companies reduce operational expenses by distributing calls to the most suitable agent for each caller, personalizing every interaction to use agents' time and maximize ROI efficiently," said Elie Rubin, CEO of Squaretalk.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

Date Posted: Monday, January 24, 2022



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