#contactcenterworld

San Francisco, CA, USA, Nov 16, 2022 -- Talkdesk, Inc., a global cloud contact center provider for customer-obsessed companies, introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center.

With heightened customer expectations, rising software development costs, a shrinking developer talent pool, and unpredictable macro environment, companies can find it hard to keep pace and almost impossible to get ahead in the race to deliver ever-better customer experiences (CX). To help businesses prevail against the odds, Talkdesk has overhauled the traditional approach to contact center development, empowering organizations to maximize existing resources. By leveraging Builder’s portfolio of no-code and low-code tools, contact center teams can quickly adapt to evolving business needs with clicks, not code.

"Most organizations want to prioritize CX innovation and recognize the need to transform their contact centers, but they’re encountering hurdles," said Charanya Kannan, chief product, engineering, and customer officer at Talkdesk. "Through our Builder portfolio and new tools like Automation Designer and Workspace Designer, Talkdesk is creating smarter ways for them to eliminate the barriers to contact center customization and bypass expensive, lengthy development cycles. Now they can achieve their CX goals faster, while also outpacing the competition."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, November 18, 2022