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Singapore, Canada & India, March 8^th, 2021 -– Consilium Software, a provider of enterprise software for unified communications and contact centers, announced the general availability of its UniCh.AI™ solution. UniCh.AI allows contact centers to create intelligent conversational chatbots and turn their contact flows into natural conversations to provide personalized experiences for callers. 

UniCh.AI is a conversational AI platform that maintains context and manages the dialogue, adjusting the responses based on the conversation so that contact centers can perform common tasks and address many customer inquiries through self-service interaction with the bot. In addition, UniCh.AI can be a virtual assistant to agents, serving as a responsive knowledgebase to assist agents during live customer calls.\

"More and more businesses have increased spending on chatbot technology as AI-based workflows make them stand out in the market as being more responsive and effective than their competition and making it possible to capture online leads more effectively. While most chatbots try to mimic human interactions, UniCh.AI is more than a chatbot – it keeps interactions intuitive and repeatable, using configurable scripting and helps enterprises to answer and resolve a high percentage of their routine customer inquiries without any human intervention," said Pramod Ratwani, Founder and CEO of Consilium Software.

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Date Posted: Monday, March 8, 2021