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Virtusa Named “Star Performer” in Everest Group’s Artificial Intelligence (AI) PEAK Matrix® Assessment 2022 #contactcenterworld Southborough, MA, USA, Apr, 2022 -- Virtusa Corporation, a global provider of digital strategy, digital engineering and IT services and solutions that help clients change and disrupt markets through engineering, announced it has been named a "Star Performer" in Everest Group’s Artificial Intelligence (AI) PEAK Matrix(R) Assessment 2022 - Global. For this year’s AI assessment, Everest Group reviewed [21] global service providers. These evaluations examined each company’s market impact including a comprehensive view of the service provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments, as well as case studies. The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market. The assessment also considered each service providers’ vision and strategy, scope of services offered, innovation and investments, and its delivery footprint. In this 2022 Global assessment, Virtusa was named as a "Star Performer," which recognizes businesses that have demonstrated the strongest forward movement across market success and capabilities, year on year. "We are honored that the Everest Group has named us a ‘Star Performer’ for AI services given this is a huge focus for our company," said Krishna Thiagarajan, SVP Global Capabilities and Tech Solutions, Virtusa. "Businesses are hungry for AI but many struggle to truly reap the benefits, and adoption is hampered. Virtusa not only helps clients adopt AI technologies, but also quickly helps them use it as a competitive advantage." The title of Star Performers is awarded to providers with the maximum number of top-quartile performance improvements across these evaluation parameters and at least one area of top-quartile improvement performance in both market success and capability advancement. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, April 4, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |