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Reputation Adds New Social Experience Features to Enhance its Complete Customer Experience Platform #contactcenterworld Social media channels have rapidly become a key destination for customers to share their experiences and interactions with brands. Consequently, it has also become increasingly important for companies to aggregate and analyze their public and private customer feedback data in order to gain a complete understanding of their customer experience. Garnering data on the social experience is now a critical component of customer experience platforms. "Customers can share feedback within seconds of a good or bad experience, which has made it critical for Marketing teams to have the most innovative and complete tools at their disposal. At Reputation, we are always developing new products, services, and updates that will allow our customers to listen and interact in real-time with consumers across a variety of channels," says Pranav Desai, Chief Product Officer at Reputation. "We are pleased to share several updates to our social suite that continues our mission to have a robust offering for the complexity of social media today. These updates will enable our customers to leverage their social channels in order to engage with and understand their consumers in real-time, fostering opportunities for business growth," added Pranav Desai, Chief Product Officer at Reputation. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 16, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |