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Campbell CA, USA,Jan 17, 2023 -- 8x8, Inc. (NASDAQ: EGHT), an integrated cloud communications platform provider, announced the launch of its 8x8 Customer Labs open beta program. Designed to give early access to 8x8 customers, the new program is a way to engage end users to discuss product direction, deliver feedback, and measure usability of new products and features before release. Available to customers and users across different roles, the 8x8 Customer Labs program provides an opportunity to guide the direction of the 8x8 XCaaS™ (eXperience Communications as a Service™) platform and to test and review new features before their release.

"Our participation in the 8x8 Frontdesk beta program was wonderful and provided incredible insights into the development process," said Amanda Thompson at Bayside Group, one of Australia’s leading recruitment and business service companies. "Not only was it exciting to experience first-hand the new features and capabilities of the product, but it was also empowering to know that our feedback was valued and acted upon by 8x8."

"Understanding the needs of our customers and listening to their feedback when it comes to developing new products or enhancing existing ones is so important – their input on the products and tools they use on a day-to-day basis to run their business is invaluable," said Dhwani Soni, Global VP, Product Design & User Experience at 8x8, Inc. "This program provides our customers with a platform to have their voices heard and provide valuable feedback that helps guide our product development and drives innovation."

As part of the 8x8 Customer Labs launch, 8x8 is introducing a new beta program for contact center supervisors who are current 8x8 Contact Center customers. The 8x8 Supervisor Workspace beta program will allow customers to test the upcoming product and provide direct feedback into its continued development, ensuring contact center leaders have the tools and data insights required to ensure their teams deliver superior customer experiences.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, January 19, 2023