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DST Powers New 991 Call Centre With the Surge in Calls During the Current COVID Outbreak #contactcenterworld The newly-renovated centre at RIPAS Hospital has been equipped and powered by DST’s call centre solutions since September 1. "With high volumes of calls received during the current COVID-19 situation in the country, MoH reached out to DST for assistance in setting up an expansion of the 991 emergency call service using DST’s current call centre system," the company said in a statement Tuesday. The enhancement will allow the call centre to receive up to 30 concurrent calls from all four districts, while the previous system only allowed for 15 concurrent calls from three districts. DST also sponsored 10 laptops, softphones and headsets to facilitate operations at EMAS 991, and was involved in providing end-to-end connectivity. The 991 call centre was successfully migrated to DST’s pilot number on September 12, marking the start of official operations. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, September 20, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |