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Concentrix Customer Feedback Management Platform Recognized as a Strong Performer #contactcenterworld Concentrix’s VOC solution helps brands Design, Build, and Run customer feedback programs that transform experiences. Concentrix couples its CX acumen with technology and expert support. This total solution moves Concentrix’ client partners from data to intelligence to action that produces measurable results. The Forrester report gave Concentrix the highest scores possible across nine criteria, including systemic CX improvement, feedback collection, owned digital properties, client experience, product vision, and adoption. Forrester’s report also noted that Concentrix "stands out for its commitment to change management and organizational engagement via services that support and guide clients throughout implementation, including internal communications planning and strategy." "Our solution challenges the status quo "technology-only" approach to feedback management. Instead, we provide a comprehensive ecosystem of intelligence and action," said Reagan Miller, Global Vice President of Analytics and Voice of the Customer at Concentrix. "This allows us to deliver unique value to our clients so they can create exceptional experiences for their customers. For these reasons, we are proud to have been recognized as a Strong Performer by Forrester." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 21, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |