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San Francisco, CA, USA, April 15, 2021 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced Sonae MC has started streamlining its customer service operations with Talkdesk CX Cloud™. Sonae MC is the market provider in food retail in Portugal and a subsidiary of Sonae, a multinational corporation managing a wide portfolio of companies. Sonae MC’s decision to select Talkdesk is motivated by its seamless integration with Salesforce Sales Cloud and the scalability of Talkdesk’s cloud solutions to support rapid growth and provide the tools to make customer experience a competitive advantage.

"Talkdesk stood out as a solution that was easy to use and integrate, which was very important to us, as the role of a centralized customer service operation becomes more and more important," said Ricardo Fernandes, head of customer service at Sonae MC. "We are excited to explore Salesforce integration immediately and look forward to a solution that can grow with us and provide the features we need to offer a superior customer experience."

Sonae MC’s transition to a unified customer service operation rests on the deployment of Salesforce Sales Cloud. The Portuguese food retail company will improve customer satisfaction by implementing Talkdesk for Salesforce, including custom routing to reduce handle time, boosting agent efficiency through system automations. 

"Great customer service is no longer optional—it’s a must. Companies like Sonae MC need technology that keeps up and makes shoppers happy," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk will help Sonae MC provide its customers with quick, personalized service — whenever and wherever they need it."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, April 16, 2021