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TeleMate Announces the General Availability of its Predictive 7.7 #contactcenterworld "We’ve experienced a tectonic shift due to global circumstances over the last couple of years, said Steve Tabaska, TeleMate’s CEO, that shift propelled us to align even closer to our customer’s and the market’s changing needs." According to recent Fortune Business Insights research, "the UC&C market is expected to grow from $41 billion in 2020 to $113 billion in 2028". Much of that growth can be attributed to COVID-19 which facilitated a massive demand for remote work and the rapid adoption of communications technologies that enabled the ability to quickly flex. Tabaska goes on to say, "Our customers are our north-star and it has always been apparent that they value technology partners over having yet another vendor. Our new Predictive 7.7 release enables us to deeply align with customers monitoring, analytics and reporting needs and thoughtfully address those needs in a single vendor neutral platform that delivers automation, reliability and flexibility." "Although our vendor neutrality is of great value, 65% of our customer base and 80% of folks knocking on our door have large UC&C footprints from our highly valued partner Cisco Systems. We suspect that a recent end of life announcement for Cisco Prime Collaboration Analytics is driving that 80% which are looking for a replacement solution that provides the added benefit of being vendor neutral," said Tabaska. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, April 11, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |