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Ozonetel is Taking ChatGPT to Contact Centres

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Hyderabad, India, May 1, 2023 - Ozonetel, a cloud-based telephony solution provider, is now enabling contact centres with OpenAI’s ChatGPT and other generative AI tools. The large language model will bring in more efficiency to contact centres and in turn enhance customer experience, the company said.

Ozonetel’s ChatGPT-enabled contact centers will help to eliminate random sampling and manual errors. 

ChatGPT-powered contact centers can also provide customers accurate, contextual and human-like conversations with voice bots and chatbots. Repetitive tasks and common queries can be automated at scale, the company said. It added that this in turn will drive customer experience by helping agents navigate complex issues with real-time insights.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.techcircle.in

Date Posted: Tuesday, May 2, 2023


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