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SA Contact Centre AI-backed Startup Voyc Wins at the 2021 Blue Tulip Awards #contactcenterworld Voyc offers a speech quality management solution for contact centers that helps improve compliance, accelerate and optimize the handling of complaints, identify and protect vulnerable customers, and bridge the trust between financial service companies and customers. The startup was founded in 2015 by Matthew Westaway and Lethabo Motsoaledi, Engineering graduates at UCT (University of Cape Town). They, later on, formed the first version of Voyc – a solution manually analyzing conversations. They took part in the prestigious Techstars SAP.iO accelerator in Berlin where they got exposure to the world of contact centers – completely changing their perception of customer service. This year’s theme was aligned with UN Sustainable Development Goals to eliminate poverty, provide decent work, and increase economic growth. Accenture is looking to pick the most promising startups among Europe’s startups. All participants went through several rounds where they engaged with partners, media, industry experts, and their fellow innovators. Commenting in a press release shared on Voy.ai, Lethabo Motsoaledi the CTO & co-founder said they were "honored and humbled" to be chosen among the top 50 great innovators across Europe. He went on to equate the experience customers go through as having a direct reflection on the company. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, July 13, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |