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Akkadian Labs Announces Cisco UCCE Support for Provisioning Manager #contactcenterworld New York, NY, USA, Aug 2, 2022 -- Akkadian Labs, developer of a unified communications (UC) provisioning automation solution for enterprises and MSPs, now supports Cisco Unified Contact Center Enterprise (UCCE). Building on their longstanding support of Cisco Contact Center products, Akkadian is pleased to announce that UCCE customers can now access all the benefits of the Akkadian Provisioning Manager solution. Large contact centers have unique challenges when it comes to user provisioning. They must account for high turnover, agent skilling and location. Traditionally, provisioning a user in the Cisco UCCE environment has been a manual process that is subject to errors and inconsistencies. With this new support, provisioning in large contact centers can be automated with flexible job templates that meet the challenges of enterprise-scale contact centers (the Unified Contact Center Management Portal is not required). "We’re proud to announce this new integration, which we believe is the first of its kind on the market," says Tom Bamert, Chief Product Officer of Akkadian Labs. "Akkadian Provisioning Manager simplifies the provisioning process for large contact centers and achieves a powerful ROI by streamlining repetitive manual tasks." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, August 3, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |