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Content Guru Named an ‘Exemplary Vendor’ by Ventana Research #contactcenterworld Content Guru was assessed for the Value Index using Ventana’s evaluation methodology. The Ventana model sees vendors assessed across seven key categories, which are then weighted by contact center buyers’ key requirements, as defined by Ventana’s proprietary sector expertise and research. Content Guru received the ‘Exemplary Vendor’ rating thanks to its single-stack customer experience solution, storm(R), which provides a range of Agent Management functionality to help organizations cope with the many challenges of optimizing their contact center workforces. Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: "Being recognized as an Exemplary Vendor for Agent Management in Ventana’s Value Index is an important milestone on Content Guru’s journey from Contact Center-as-a-Service technology provider to leading full-stack vendor for contact center operators seeking to enhance their Workforce Optimization alongside delivering omni-channel communications to their consumers. Content Guru is delighted to be recognized by Ventana Research for our commitment to best-in-class solutions across the board. Looking ahead, we are continuing to innovate our Agent Management functionality, with the goal of ensuring organizations can minimize churn and maximize agent satisfaction and productivity – leading to a continuously improving customer experience." "Content Guru’s efforts to develop advanced agent management capabilities, along with the overall reliability and manageability of its offerings, are key reasons why it was named an Exemplary Vendor in Ventana Research’s Agent Management Value Index," says Keith Dawson, VP and Research Director for Customer Experience. "Technology continues to evolve at a rapid pace, making it essential for vendors like Content Guru to keep innovating. We congratulate them on their work so far." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, December 17, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |