© ContactCenterWorld.com
www.ContactCenterWorld.com

transcosmos is Set to Release “Non-voice Contact Center Package”

#contactcenterworld

Tokyo, Japan, Oct 10, 2018 -- transcosmos inc. will launch "Non-voice Contact Center Package," a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time. The service is due to launch in late October 2018.

"Non-voice Contact Center Package" is a chat-based customer support service including FAQ creation/operations, bot building/operations, agent-based chat, and contact center services. With customer inquiries that require call-based support, one-time phone number will be issued for temporaly connecting a contact center after the FAQ and bot/agent-based chat supports.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com/releases/transcosmos_is_set_to_release_non_voice_contact_center_package/prweb15824757.htm

Date Posted: Friday, October 12, 2018



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.