transcosmos is Set to Release “Non-voice Contact Center Package”
Tokyo, Japan, Oct 10, 2018 -- transcosmos inc. will launch "Non-voice Contact Center Package," a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time. The service is due to launch in late October 2018.
"Non-voice Contact Center Package" is a chat-based customer support service including FAQ creation/operations, bot building/operations, agent-based chat, and contact center services. With customer inquiries that require call-based support, one-time phone number will be issued for temporaly connecting a contact center after the FAQ and bot/agent-based chat supports.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, October 12, 2018
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