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SVL presented with NICE analytics partner award for 2020 #contactcenterworld SVL is delighted to announce that they have been awarded NICE EMEA analytics partner for 2020. NICE annually distribute awards to their European partners for exceptional achievement and this year SVL was granted the analytics award. The award was collected by Enterprise Manager Steven Perrins who was given the accolade for work delivering the artificial intelligence-based analytics capabilities of NICE Enlighten AI to a UK bank. Steven Perrins noted, "It is a tremendous honour for SVL to receive this award, considering the competition across the UK, particularly in the Enterprise arena. NICE Enlighten AI is an outstanding analytics solution and it will have a huge impact on supporting contact centre agents and helping them deliver exceptional customer service." John O’Hara, President of NICE EMEA commented, "We are delighted to present this award to SVL and acknowledge Steven’s work in helping organizations gain maximum benefit from the innovative, next-gen capabilities NICE Enlighten AI offers. SVL’s professionalism is commendable and we’re proud to acknowledge it via this award." #contactcenterworld
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