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Vonage to Power VIRA Vaccine Chatbot for WhatsApp #contactcenterworld VIRA, short for Vaccine Information Resource Assistant, provides critical, dependable COVID-19 vaccine-related information on-the-go, to anyone around the globe. The VIRA chatbot was developed by the International Vaccine Access Center at the Johns Hopkins Bloomberg School of Public Health with experts from the Bloomberg School's Department of International Health and Johns Hopkins Whiting School of Engineering. "We're honored to partner with Vonage and Johns Hopkins to support this critical work connecting people with authoritative information around the COVID-19 vaccines during the biggest public health crisis of our time," said Christina LoNigro, WhatsApp Social Impact Initiatives Lead. "We are working with health ministries and governments around the world to help get their populations registered for vaccinations directly within WhatsApp." Expanding from a web-based chatbot, VIRA will be a part of WhatsApp's global COVID-19 Program. e helplines. "With the Vonage Messages API for WhatsApp, we are helping institutions like Johns Hopkins connect and engage with users from virtually anywhere, on-demand," said Joy Corso, CMO of Vonage. "Access to up-to-date healthcare and protective guidance information is crucial to staying safe and healthy. Vonage is proud to be partnering with Johns Hopkins on such an important public service." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 25, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |