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TTEC Digital Named a Launch Partner for Microsoft Digital Contact Center Platform


Denver, CO, USA, July 19, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, has been selected as a launch partner for Microsoft's Digital Contact Center Platform.

Announced at Inspire 2022, the Microsoft Digital Contact Center Platform combines Nuance, Microsoft Dynamics 365, Microsoft Teams and Azure, to equip Microsoft partners with the tools needed to help customers launch a secure omnichannel platform, optimize the agent experience, support connectivity and interoperability, and automate both agent and consumer journeys from end-to-end.

"TTEC Digital is laser-focused on customer experience digital transformations," says Jim Sheehan, COO of TTEC Digital. "We are thrilled with the opportunity to partner with Microsoft in launching the Digital Contact Center and its overall alignment with TTEC Digital's business strategy. I am confident that the cloud infrastructure supported by Microsoft Digital Contact Center will further enable us to empower our clients to deliver outstanding omnichannel CX."

"We are pleased to have TTEC as one of our launch partners for the Microsoft Digital Contact Center Platform. The platform will support TTEC's customer experience vision and meet the needs of the modern enterprise by delivering a streamlined experience across channels, that is also open and flexible," said Charles Lamanna, Corporate Vice President, Business Applications & Platform, Microsoft.


Posted by Veronica Silva Cusi, news correspondent
Source: TTEC

Date Posted: Thursday, July 21, 2022

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