#contactcenterworld

Daly City, CA, USA and London, UK, June, 2021 -- Awaken Intelligence, a contact center scripting and analytics provider, announces its dynamic call scripting and intelligent agent guidance platform, Awaken Scripting, is now available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions.

The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Simon Black, CEO of Awaken Intelligence, said, "This is a real step forward for Genesys customers and the experience they provide clients through their contact centers. Advanced scripting services are a key part of modern call center infrastructure. We're really excited to continue to develop our partnership with Genesys."

Awaken Scripting is now available with Genesys Cloud™, an all-in-one solution and a public cloud contact center platform that helps organizations provide better experiences to their customers and employees.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, June 25, 2021