Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers
Lowell MA, USA, Oct. 27, 2020 -- Zappix, a Visual IVR and self-service customer service provider, and Fonative, a communications company, have teamed up to provide more new services that contact centers need today. As contact centers face the challenges of COVID-19, as well as increasing security requirements from legislation and regulations, Zappix and Fonative capabilities have quickly become a top priority for modern businesses.
"We see Zappix adding a complementary and exciting component to our contact-center focused CPaaS platform", said Steve Smith, CEO of Fonative. "By allowing our customers to deflect calls and texts to a simple but rich digital engagement, our customers can increase self-service containment rates and allow agents to focus on situations with more complexity that require a human touch. Zappix has the industry-leading capability in this area, and we're glad to be working with them".
By deploying solutions from Fontative as well as customer service automation solutions like Zappix's Visual IVR and other Intelligent Virtual Assistant (IVA) solutions, call centers will be able to equip themselves for the challenges of today as well as the near future.
"The innovative Zappix suite of products enables call centers and business leaders to increase containment rates, reduce average handle time, and relieve pressure during call volume spikes, all while improving customer experience," said Yossi Abraham, President of Zappix. "Through our relationship with Fonative we are building a robust and secure solution for the next generation call centers".
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, October 29, 2020
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