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Verint Named a Leader in Opus Research Conversational Intelligence Report #contactcenterworld In this report, Opus Research evaluates how select solution providers enable businesses to apply speech and conversational analytics, natural language processing (NLP) and machine learning technologies in contact centers, marketing and sales acceleration efforts. Successful solutions gather and mine conversational data ingrained in call recordings, chat transcripts, and other customer interactions and produce insights that drive quantifiable ROI. Verint is a provider in Conversational Intelligence and received top scores for native, mature resources for sophisticated speech analytics, and conversational intelligence. Verint scored highly in evaluation criteria for product completeness, business impact and vision, and was also cited for its leading capabilities supporting customer experience and employee experience initiatives. "Opus Research recognizes Verint as the broadest customer engagement platform, highest rated and most used conversational intelligence platform and the most open and flexible platform supporting digital and cloud transformation," says Verint’s Daniel Ziv, vice president, go-to-market strategy. "Powered by Verint Da Vinci AI at the core of our platform, Verint's unparalleled expertise from thousands of deployments, fuels our continuous innovation driving CX automation and helping our customers close the Engagement Capacity Gap." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, April 20, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |