© ContactCenterWorld.com
www.ContactCenterWorld.com

Alorica Expands Its Emerging Digital Solutions to Support Communities’ Adaptability to the COVID-19 Norm

#contactcenterworld

Irvine, CA, USA, Aug, 2020 -- Alorica Inc., a global customer experience solutions provider, has announced the expansion of its digital support offerings to meet surging client demand. As the world adjusts to evolving COVID-19 guidelines—closures, stay-at-home orders and social distancing—Alorica’s suite of services is tailored to digital CX including social media customer care, content moderation, online reputation management and online fraud protection. To manage the influx of these programs Alorica is making significant investments, which includes the hiring of 33,000 employees to keep consumers and brands connected in this digital economy.

"In a feedback economy where brand reputation is defined by public opinion, Alorica helps companies engage, be discovered and recommended online," said Chris Crowley, Alorica’s Chief Commercial Officer. "We help increase impressions, engagement and ultimately spend on behalf of our clients. For social media customer care alone, we manage more than 54 million interactions annually."

"Our job is not only to protect our clients’ brand equity and their customers’ trust, but also to keep the internet safe. As digital interactions continue to grow at a tremendous rate, this responsibility becomes even more important, explained Crowley. "Based on our ability to deliver on the overwhelming need so far this year, we have experienced 128% growth in managing these social CX programs, and we’re looking forward to seven-fold growth in this space by 2022."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, September 2, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.