#contactcenterworld

Belmont, CA, USA, Oct, 2021 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced new capabilities that will help organizations to bring together their preferred apps and services with a cloud-based business communications platform. The result is a solution customized to the specific needs of a company and its people working in a hybrid world. 

"In a hybrid world, customers want to integrate their existing apps and services with their business communications platform. This helps them to run and grow their business while empowering their people to work from anywhere," said Nat Natarajan, executive vice president of Products and Engineering at RingCentral. "This is why we’ve built an open platform that makes it easy to integrate existing and new apps with our messaging, phone, and video capabilities all built on the cloud. We are helping customers to build customized workflows for their end users, helping them to effectively work from anywhere."

According to Zeus Kerravala of ZK Research, "A wide range of application vendors have invested in low code and no code API platforms to enable the next generation composable enterprise. This enables organizations to innovate and adapt quickly to changing business needs through the assembly and combination of packaged business capabilities. With RingCentral’s latest communications APIs, organizations have the ability to create customized solutions, tailored to the rapidly evolving user demands."

Also coming in Q4 is a new customer agent and sales integration with Hubspot, where users can quickly click to dial, view call disposition, automatically log calls and more without having to leave their Hubspot environment.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, October 18, 2021