#contactcenterworld

San Francisco, CA, USA, June 7, 2022 -- Cresta, a pioneer of real-time intelligence for contact centers, announced it has been included in the list of "Hot Vendors" in the 2022 "Hot Vendors in AI for the Contact Center" report by Aragon Research, Inc. The report emphasized Cresta's AI-driven real-time Agent Assist, and identified real-time coaching, sentiment analysis and accelerated onboarding capabilities as features that stand out among their peers.

According to the report, "what makes Cresta hot is its real-time agent assist features which include sentiment analysis alongside a comprehensive set of artificial intelligence features, including objection handling, intent, and knowledge base lookup." Cresta reduces onboarding time by providing agents with on-the spot learning opportunities and drives better customer service. The report also noted that Cresta provides managers with real-time visibility of all conversations, as well as real-time agent performance management.

"Being part of Aragon Research's Hot Vendor report validates the power and innovation Cresta is delivering to contact center agents and managers," said Zayd Enam, CEO and co-founder of Cresta. "This is a pivotal moment for the contact center - by pointing out the strengths of Cresta's AI-driven real-time intelligence platform, Aragon is underscoring how companies are increasingly embracing new technologies for agents and managers to stay ahead of unprecedented demand by customers for highly efficient, productive and personalized engagements."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Thursday, June 9, 2022