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Acqueon Innovates Epic and Contact Center Integration with the Latest Release of its EHR Connectors #contactcenterworld Acqueon EHR Connectors federate record information, past interactions, and appointments into a 360-degree view of the patient in contact center agent desktops. Select workflows, such as appointment scheduling, are built inside the contact center desktop to provide a streamlined experience and allow contact center agents to offload practitioners more effectively. Acqueon’s latest version adds support for Epic Hyperspace with support for new workflows such as prescription refills, member services, or triaging patient calls. "Contact center integration has become critical to both patient engagement and revenue cycle management," said Ashish Koul, Acqueon CEO. "With our innovative connector architecture, we intend to democratize access to EHR systems." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 9, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |