© ContactCenterWorld.com
to Create the Connected Contact Center Ecosystem #contactcenterworld "Contact center agents deal with complex customer challenges that are increasingly difficult to navigate," said Josh Feast, CEO and co-founder of Cogito. "The latest product enhancements and partner integrations reinforce our desire to augment the workforce and foster genuine human connections by leaning into what makes our company so unique—the decades of research in understanding human behavior and voice, and applying it to an industry that can greatly benefit from it. I look forward to seeing the positive impact these enhancements will have for current and future customers." In addition to the broader coaching system product improvements, Cogito deepened its integrations with Salesforce Service Cloud, Genesys Cloud CX and Five9 VoiceStream to introduce more granular data and insights and fast large-scale deployments. "We’re committed to improving our customer relationships, empowering the workforce and increasing overall organizational agility," said Jake Butterbaugh, Senior Vice President, Global Partner Organization at Five9. "As a trusted partner for several years, we’ve collaborated with Cogito on how to improve the contact center experience through their innovative Emotion AI. The latest product enhancements enable our customers to create a more integrated coaching workflow and provide in-the-moment guidance for real-time coaching and guidance, something the contact center workforce truly benefits from." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, June 24, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |