#contactcenterworld

Sao Paulo, Brazil, Feb. 2, 2021 -- Based on its recent analysis of the Latin American contact center solutions market, Frost & Sullivan recognizes e-Contact with the 2020 Latin America Technology Innovation Leadership Award for its Lynn platform. The unified platform brings together previously siloed or disparate channel solutions so that contact centers and enterprises may interact conversationally with consumers on their chosen channel via live agents or chatbots. It integrates with cloud contact center solutions and third-party bots, enabling users to manage and train artificial intelligent engines using an all-in-one, easy-to-use graphic interface.

"e-Contact has designed a notably flexible and agnostic platform, able to respond to the increasingly fluctuating CX environment," said Juan Gonzalez, Research Director. "By enabling a range of integrations and customization options, Lynn is easy to scale and maintain, which permits customers to gain value quickly and efficiently."

"e-Contact and the Lynn team prioritize adding functionality modules and channel support based on the client's user experience," noted Nicholas Baugh, Best Practices Research Analyst. "Overall, its ability to enable digital transformation strategies so that businesses of all sizes can get more value out of their existing systems and customer engagement strategy has firmly established e-Contact as a name to reckon with in the contact center solutions market."

Each year, Frost & Sullivan presents this award to the company that demonstrates uniqueness in developing and leveraging new technologies that deliver significant customer value.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

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Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

Date Posted: Thursday, February 4, 2021