Denver, CO, USA, June, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end customer engagement as a service offering, has recently been named as the 2017 Overall Best Customer Experience Organization in the Asia Pacific region.
TeleTech was recognized at the Customer Experience Excellence Awards Dinner during the 10th Annual Customer Experience Management 2017 conference, held May 24-26 in Sydney, Australia.
"By leveraging our best assets, our employees, we're able to deliver highly structured and strategic customer experience improvement roadmaps to our clients," said Arthur Nowak, Senior Vice President, Asia Pacific Operations, TeleTech. "Our focus is on delivering a complete customer experience solution on behalf of our clients which means understanding customer pain points before, during, and after the contact centre interaction and eliminating those pain points. This sometimes means reducing our own contact centre volumes and revenues in the short term as many times the best customer experience is no experience at all. We are more interested in forming strategic partnerships with our clients, earning their trust in delivery, and expanding to support more complex, value-add interactions. We also see long term success by leveraging that same client base to help us build relationships with new clients, and this award demonstrates our approach is resonating with our clients in the Australian and New Zealand market."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, June 9, 2017
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