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El Paso County Opens Call Center to Connect People 70-plus with COVID-19 Vaccines

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Colorado Springs, CO, USA, March 5, 2021 -- Officials with the El Paso County Health Department said the new inbound call center was created to consolidate waitlists from numerous providers to one spot, and hopefully make the process easier for patients who may not be tech-savvy enough to make their appointment online.

The health department is aiming to get vaccines in the arms of everyone 70 and up who wants them within the next two weeks.

An estimated 16% of El Paso County's vaccine-eligible community has been fully vaccinated, according to health department officials. However, daily vaccine rates in communities of those 70 and older have slowed from mid-February to March by about 30%.

County health officials attribute the slow down to fluctuating vaccine supply and allocations from the state. As more people get vaccinated, they expect rates to continue to slow.

"We always have the group of people who are eager to get vaccinated in the beginning," said Lisa Powell, El Paso County Public Health Emergency Preparedness and Response Program Manager. "We'll have to do more targeted outreach to those who are waiting to see what happens, or are hesitant for other reasons."

County health officials said a big part of community outreach is debunking myths around the vaccine, and informing people about the appointment process itself. Officials are warning the community that someone calling to schedule your vaccine appointment will not ask for insurance information or social security numbers, and there is no fee to get to the vaccine.

Friday, March 5th is the last day people 70 and up can make an appointment through El Paso County's call center. Phone lines will close at 4 p.m.

If you or someone you know is 70 or older, call (719) 374-8313 to schedule a vaccine appointment.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://krdo.com

Date Posted: Monday, March 8, 2021



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