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Mitel Partners with Five9 to Expand Cloud Contact Center Portfolio


Dallas, TX, USA, May, 2021 -- Mitel(R), a global provider in business communications, announced a strategic partnership with Five9, Inc. (NASDAQ: FIVN), a provider of the intelligent cloud contact center, which will provide customers and partners worldwide with access to a contact center as a service (CCaaS) solution that operates seamlessly with Mitel’s unified communications solutions. With Five9 as Mitel’s exclusive CCaaS partner, the Five9 Intelligent Cloud Contact Center will be available for Mitel customers worldwide that need an advanced CCaaS solution integrated with their unified communications technology.

"Customer experience has become a key differentiator for many organizations; however, one size rarely fits all when it comes to how our customers use technology to achieve their goals," said Tarun Loomba, Chief Product Officer for Mitel. "Providing a portfolio of innovative communications and contact center solutions that support our customers unique needs and help them to be successful is at the core of Mitel’s strategy. With the strengths that Five9 brings to our contact center portfolio, we can ensure an exceptional experience for customers who require an advanced cloud contact center solution – particularly those in the enterprise segment – while further empowering our partners with the ability to find the right solution for each customer."

The exclusive partnership creates new opportunities for Mitel’s global channel community. Mitel partners will now have access to the full Five9 product portfolio – including the core Five9 Platform, Workforce Optimization (WFO), Intelligent Virtual Agents (IVA), Agent Assist, and Workflow Automation (WFA). The partnership will include sales support from both Mitel and Five9 as well as a dedicated onboarding experience, enabling Mitel’s agent and reseller partners with a path to further support and grow their base of customers.

"The mutual passion we share for both cloud innovation and customer success makes this partnership a natural fit not only strategically, but culturally as well," said Dan Burkland, President, Five9. "By bringing together Mitel’s communications solutions, global footprint, and extensive partner community with the Five9 Intelligent Cloud Contact Center suite, organizations worldwide now have access to a seamless offering to help them increase productivity and transform their customer engagement experience."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, June 1, 2021

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