© ContactCenterWorld.com

DVSAnalytics Delivers RingCentral Integration


Scottsdale, AZ, USA, Feb. 26, 2019 -- DVSAnalytics, a provider of employee engagement and analytics software for contact centers, announced a new integration for Encore(R) – an intelligent, fully integrated workforce optimization and management suite – with RingCentral's Unified Communications as a Service (UCaaS). The Encore platform offers enterprise-rich features that enable businesses of any size to manage their dynamic workforce and contact center environments.

Encore is available to RingCentral customers in a Software as a Service (SaaS) model.

"We work hard to ensure our Encore solution can be easily integrated into the leading contact center communications platforms, premise or cloud," stated Rita Dearing, president and chief technology officer, DVSAnalytics. "We are committed to providing the best technology to boost contact center performance for our partners, dealers and customers, no matter the size of the business or the UC platform they use."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, February 27, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.