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Glia and Access Softek Partner to Expand Digital Customer Service #contactcenterworld New York, NY and Berkely, CA, USA, July 19, 2022 -- Glia, a provider of Digital Customer Service, announced a strategic partnership with Access Softek, an omnichannel digital banking provider. The integration of Glia’s technology allows Access Softek to offer seamless Digital Customer Service (DCS) as part of its digital banking platform. By adding Glia to its robust product portfolio, Access Softek will allow its banks and credit union clients to seamlessly connect with customers and members within the digital domain, building loyalty that lasts. "We are pleased to bring Glia into our expanding and innovative ecosystem of solutions for our clients. Glia, like Access Softek, has a proven track record of helping institutions transform the end user experience," said Chris Doner, CEO of Access Softek. "Glia’s sophisticated Digital Customer Service technology, when used with the Access Softek Access Digital banking product, brings great flexibility and choice for end users, allowing them to engage with their institutions however they feel most comfortable." Integrating Glia’s digital-first customer service capabilities into the Access Softek platform empowers institutions to meet customers where they are and provide support across digital channels—including SMS, chat, OnScreen voice and, video—without breaking the digital connection. Collaboration tools such as CoBrowsing allow financial institutions to guide customers, helping to improve the customer experience and increase efficiencies. "A growing number of financial institutions are embracing Digital Customer Service (DCS) to align with the digital lifestyles of their members and customers, and continuously meet their expectations. This partnership further expands our joint reach, enabling Access Softek to provide seamless DCS solutions for banks and credit unions to meet their customers and members OnScreen, keep them online and improve the overall digital experience," said Steve Kaish, SVP of Alliances for Glia. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, July 21, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |