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Consilium Launches UniCloud™ 7.0 with Rapid Provisioning of Cisco UC and Contact Centers


Singapore, Canada & India, September 2, 2020 -- Consilium Software, a provider of enterprise software for unified communications and contact centers, announced the general availability of the 7.0 release of UniCloud™. The new UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both cloud and on-premise deployment models.

The pandemic has pushed the limits of IT systems and teams for much of the year. High on the agenda of many Cisco contact center and enterprise telephony clients was their need to automate repetitive and routine tasks, such as all the provisioning that happens across Cisco’s Contact Center Enterprise (CCE), Contact Center Express (CCX) and Unified Communications Manager (CUCM) platforms when an agent or back-office user joins or leaves. IT managers wanted such routine tasks to be done automatically via integration with Microsoft Active Directory or other identity providers, on demand, or in a couple of clicks, and not by relying on creating tickets which consumes IT human resources.

"In our latest global study for many organizations across Australia, Europe, North America, and Southeast Asia, we found that just 36% of participants use unified communications and contact center management platforms to support day-to-day operations. The lack of management tools comes at a cost. The data clearly indicates that investing in provisioning and administration tools not only reduces operational expenditure (OpEx), but is correlated with a positive ROI for overall spend. This is especially true as organizations have increasingly shifted to work-from-home environments that require rapid provisioning of users at new locations," said Pramod Ratwani, Founder and CEO of Consilium Software.


Date Posted: Thursday, September 3, 2020

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