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Carahsoft Partners With Cyara to Provideg Customer Experience Assurance Platform to the Public Sector #contactcenterworld Carahsoft has long supported public sector agencies across the Federal, state and local levels, as well as education and healthcare institutions. This partnership significantly impacts organizations in the public sector by providing them with modern CX assurance technology that was not previously available to them. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes. Additionally, there are a number of Federal Mandates such as Cloud Smart that encourage all Federal agencies to move to the cloud. "Partnering with an IT leader such as Carahsoft is an important step forward for Cyara," said Jeff Flores, Global VP of Channels and Alliances at Cyara. "Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences." "With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution," said Patrick Gallagher, Vice President who leads the Cyara Team at Carahsoft. "We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience." Cyara’s platform is available through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V and National Cooperative Purchasing Alliance (NCPA) contracts. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, February 22, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |