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Leaptree Announces Skills Integration Feature for Service Cloud Workforce Engagement on Salesforce AppExchange #contactcenterworld Dublin, Ireland, Aug. 18, 2021 -- Leaptree announced it has launched an integration with Skills management and Workforce Engagement as part of Salesforce Service Cloud on AppExchange. Leaptree Optimize is already trusted by Call Center and CX teams around the world who use it to identify customer service issues and resolve performance bottlenecks with dynamic QA scorecards and real-time dashboards. With this latest integration, Optimize evaluators can run dynamic quality assessments against agents, whereby the volume of assessments is determined by their skill level within the organization. "The new Skills integration features within Leaptree Optimize is a major move forward for Service leaders, who can now assess CX Agents according to their skill level as they progress through the organization" said Neil Young, CEO and Co-founder at Leaptree, "This gives Service leaders more confidence within their quality assurance programs that span their multi-tier customer engagement teams – all 100% within the Salesforce platform." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, August 19, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |