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8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms the Receptionist Role for a Hybrid Workforce #contactcenterworld "Organizations don’t want cookie cutter, one-size-fits-all communications solutions for their distributed employees. They are looking for an agile solution that meets specific use cases, such as high volume call handling to easily connect customers, partners, and vendors with any employee at any time," said Zeus Kerravala, Founder and Principal Analyst at ZK Research. "8x8 XCaaS and the 8x8 Frontdesk solution addresses the changing requirements of receptionists and front desk staff, especially as they shift to a hybrid workplace." "Instead of needing to switch from application to application, 8x8 Frontdesk provides us with complete, uninterrupted functionality across all 8x8 capabilities all from a single interface," said Andy Clark, IT Manager at Wansbroughs Solicitors, a modern commercial law practice in the UK. "8x8 XCaaS removes the silos our team was previously experiencing from disparate on-premises solutions, allowing them to work from anywhere, and 8x8 Frontdesk is very aligned with how our receptionist works."
"As businesses embrace hybrid work environments, the traditional receptionist or front desk role now requires the same flexibility and movability of any other role within the organization," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "By developing a purpose-built, native solution that leverages communications, collaboration, and customer engagement features from 8x8 XCaaS, 8x8 Frontdesk is empowering organizations to create a very personalized and empathetic experience for their employees and customers. This ensures that every first customer contact is a great one by eliminating traditional limitations and restrictions previously associated with this role." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, September 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |