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Transport for NSW Selects Alvaria Workforce Engagement Management Suite for Back-Office and Agent Improvement Tools #contactcenterworld Transport for NSW required a solution that could seamlessly integrate across the entire workforce planning cycle integrated with their omnichannel contact centre that includes voice, live chat and back-office functionality. In order to take advantage of the superior forecasting, scheduling and monitoring capabilities available they chose the Alvaria WEM Suite. Transport for NSW selected Alvaria Workforce as it offered the technology and features they required to keep their workforce productive and engaged. The ability to build and customize reports easily in Employee Datacenter as well as enabling the Transport for NSW workforce to request schedule trades, apply for overtime or annual leave directly from their mobile devices is a great way to keep staff engaged. Mark Uremovic, Resource Planning Manager at Transport for NSW said, "When we were looking for a workforce engagement product, we conducted a lot of research. We selected Alvaria Workforce because the results of our research showed us that it was the strongest product in the market and had the functionality we required. The choice was easy." Steve Seger, Alvaria Chief Commercial Officer said, "It’s an honour to partner once again with Call Design. They’re delivering the robust functionality Transport for NSW needed to forecast, schedule and help agents perform at their absolute best." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 19, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |