#contactcenterworld

Charlotte, NC, USA, June, 2022 -- T-Metrics announces it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers solutions for contact centers and unified communications that create communications experiences for customers and employees.

The proven interoperability of T-Metrics' CX-2025 omnichannel contact center SaaS solution with Avaya OneCloud™ solutions deliver a platform within a secure environment. This combination provides customers with a single solution that best fits their needs either on-premise, in the cloud (public, private, or FedRAMP), or in a hybrid environment. With the T-Metrics solution, Avaya customers can realize productivity gains through a single sign-on and consistent user interface regardless of consumption model. 

"T-Metrics is very excited to join the DevConnect program and deepen our relationship with Avaya," says Arthur Pravato, CEO of T-Metrics. "Our ability to integrate with Avaya OneCloud solutions enables customers to enjoy the benefits of an omnichannel contact center while having complete control over their migration pace and UC investment decisions. Together, we can deliver advanced features with the highest level of security. At T-Metrics, we continue to enhance our platform while maintaining a sharp focus on security, which is one reason why we've enjoyed a trusted partner status with the Department of Defense for decades."

"Technology partners like T-Metrics help Avaya meet our customers' unique contact center requirements securely," said Susy Liem, Avaya Vice President of Product Management. "Customers can be operational quickly because its contact center solution interoperates with the Avaya OneCloud eco-system."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Tuesday, June 14, 2022