#contactcenterworld

Richmond VA, USA, March 30, 2021 -- AMC Technology announces the launch of DaVinci Workspace, a new solution offering that gives organizations the ability to create their ideal contact center using integrated workflows to increase contact resolution within a single pane of glass agent experience.

"We’re excited to launch DaVinci Workspace to bring the most essential business workflows and best of the breed channels into a single user interface for the first time," said Praveen Ravela, Director of Development, AMC Technology. "We’re giving the power back to the organization by providing a solution that goes across any communication channel."

The solution was created to solve complex contact center challenges for two targeted groups facing similar challenges. First, small to medium businesses who utilize in-house built applications and still need out-of-the-box integration. Secondly, enterprise organizations that need to pull data from multiple channels or want to create specific workflows, while still providing a single user interface.

"DaVinci Workspace is another solution we created to solve customers’ complex challenges by giving them a solution that fits their business without having to rely on costly professional service development projects or waiting on a company’s roadmap," said Ravela.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: AMC Technology

Date Posted: Thursday, April 1, 2021