© ContactCenterWorld.com

Pegasystems and KPMG Form Strategic Alliance


New York, NY, USA, Oct. 10, 2018 -- Pegasystems Inc. (NASDAQ: PEGA), a software company empowering customer engagement, announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience.

At the core of this modernization is Pega's digital transformation suite, Pega Infinity™, which combines customer engagement and digital process automation (DPA) software on a single platform.

"Government agencies face a number of challenges today that prevent them from meeting their transformation goals," said Doug Averill, industry market lead, government, Pegasystems. "This new solution is taking the guesswork out of modernization with intelligent technology and strategic guidance that allow agencies to remain laser focused on their goals and provide excellent citizen experiences."

"Combining Pega's software suite with KPMG's deep experience helping government agencies transform their operations is a winning combination," said Kirke Everson, KPMG principal and leader of the firm's government IA practice. "Many agencies clearly need a tested digital transformation path to help them gain the benefits of IA and that's what this alliance will help deliver."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, October 12, 2018

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.