#contactcenterworld

Minneapolis, MN, USA, Jan 20, 2021 -- Modus announces the appointment of David Kriss as the Head of Customer Experience and the newest member of Modus' senior leadership team. Kriss leads the Solutions Engineering, Solution Implementation and Customer Success teams.

"We’re excited to have Dave join Modus. As we accelerate to our next level of growth, Dave deepens our commitment to the customer being the focal point of everything we do," said Orrin Broberg, CEO, and co-founder of Modus.

"As I learned more about Modus’ core values and our customers’ use cases, I quickly recognized that Dave is a perfect fit. Dave’s experience is balanced between his breadth of operational experience in sales technology and depth of building success programs for enterprise sales and marketing organizations. Dave brings continuity and operational excellence to Modus that complements our commercial engine resulting in inspired, successful customers," said Jeremy Schultz, President and COO of Modus.

Kriss brings over 20 years of experience in value-based customer engagement and has a unique ability to orchestrate sales, marketing, and operations organizations to mutual and measured success. Prior to his role at Modus, Dave held leadership positions at Seismic, SAVO, and Verizon as well operating his own sales enablement advisory practice.

"In today's world, it's hard to ignore the forceable changes digital transformation is having on the commercial engine of every enterprise. Enterprise buyers must have a meaningful, value-based experience when they are looking to solve a business problem with technology," said Kriss. "As my entire career has been in service of connecting customer need with technology solution, I was seeking a company that had the technology, team, and leadership to make customer experience a core part of their mission. Modus is certainly that company and I can't be more excited about being a part of their growth going forward."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, January 21, 2021