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Zingtree Announces TTEC Digital Partnership to Improve Contact Center Agent Productivity

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San Francisco, CA, USA, Oct 25, 2022 -- Zingtree, a conversational workflow software that turns every contact center agent into an expert, is pleased to announce its partnership with TTEC Digital, a business segment of TTEC Holdings, Inc., a global digital customer experience (CX) technology and services provider for end-to-end, digital CX solutions, to further its mission to elevate contact center agent productivity.

With the customer experience playing a pivotal role in business performance, companies recognize that they need to offer best-in-class service and support to ensure that they remain on competitive ground. The partnership between Zingtree and TTEC Digital empowers TTEC’s enterprise clients to become more agile, as they’ll no longer need to wait for IT release cycles or CRM administrators to make changes. It also eliminates the heavy lift of custom code within TTEC’s Real Play™ agent training program and introduces new levels of flexibility and repeatability.

"TTEC Digital serves large enterprises that seat thousands of agents, many of whom are impacted by the great resignation and a tight labor pool. Zingtree will now allow TTEC Digital clients to ramp up contact center agents quicker and give them the resources they need to be experts in their role," said Chris Swan, VP of Partnerships at Zingtree.

"Everyone is looking for improvements in agent ramp time, average handle time, first call resolution, and adherence to compliance," said Ryan Swanger, Senior Vice President at TTEC Digital. "Zingtree brings innovative technology to tackle these pervasive challenges. This is a game changer for us to provide an even more holistic solution for our clients. With Zingtree, we can provide conversational workflows that integrate into the CCaaS and CRM platform to enable agents to work from a single pane of glass."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

Date Posted: Thursday, October 27, 2022



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