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Ooma Launches New Ooma Office Pro Plus Business Communications Service #contactcenterworld Call Queuing. Lost calls can mean lost business. When inbound call volume is heavy, Call Queuing automatically places callers on hold and then routes them to the first available agent. Reports available to managers include queue metrics such as call count, average wait times and abandoned call count, as well as agent metrics such as missed call count and rejected call count. Moreno Valley Clinica Medica Familiar in Moreno Valley, California, a long-time Ooma Office customer, is a busy primary care practice that receives more than 400 patient calls per day. Patients have sometimes had to listen to endlessly ringing phones when the clinic team was on other calls, and some patients have hung up before speaking with a staff member. The situation changed dramatically when the clinic began using Call Queuing. "Ooma’s Call Queuing has made our clinic more productive and our patients happier," says Esteban Guerrero, general manager of Moreno Valley Clinica Medica Familiar. "We’ve significantly reduced no-shows for appointments and have even avoided unnecessary trips to urgent care for patients who previously couldn’t get through to our medical team." "Small and mid-sized businesses are growing more sophisticated in how they use technology, so we’ve created Ooma Office Pro Plus to make sure their phone systems are front and center in driving deeper customer engagement through Call Queuing and Salesforce Integration," said Jim Gustke, vice president of marketing at Ooma. "Hiring and retaining top talent is also crucial for SMBs and we see Hot Desking as an important enabler of the flexible work environments that many employees now demand." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, May 24, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |