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Sydney, Australia, Aug. 18, 2021 -- IR (ASX:IRI), a global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has joined the ServiceNow Partner Program as a Technology Partner.

IR Collaborate will provide integration into ServiceNow, an IT Service Management (ITSM) and Telecommunications Service Management (TSM) provider, enabling real-time insight across unified communications, contact center and collaboration platform performance, including their associated service components.

Collaborate's ServiceNow integration streamlines service management of Telecommunication Services for Enterprises, Government, Managed Service Providers, Cloud Service Providers, and Telecommunications Providers by providing visibility within their existing IT Service Management services.

"Collaboration platforms have become a critical part of life, and it's equally critical those platforms are performing optimally. We're excited to be partnering with ServiceNow to help make that happen," said Kevin Ryder, Chief Marketing and Product Officer, IR. "In the hybrid workplace, organizations need the best support to deliver the best experiences. Working with ServiceNow will provide customers with the capability and flexibility to deliver the tools they need to succeed, now and into the future."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Friday, August 20, 2021