#contactcenterworld

Boston, MA June 22, 2021 -- Fuze, a cloud-based communications provider for the modern global enterprise, unveiled its latest Fuze for Manufacturing license. Manufacturing Field & Floor addresses field service technicians’ and facility floor employees’ growing need for specialized cloud-based communications. This comes on the heels of two additional manufacturing licenses released earlier this year – Fuze for Manufacturing Essentials and Fuze for Manufacturing Contact Center.

As the manufacturing industry continues to digitally transform, workers’ needs are evolving in tandem. Now more than ever, field service technicians and factory or facility floor employees are measured on efficiency, accuracy, and whether they meet goals. As a result, manufacturers are looking to centralize communications solutions to increase productivity and efficiency, regardless of workers’ locations both on and off-site.

"At Fuze, we are dedicated to meeting the needs of workers in the manufacturing space. This latest cost-effective license is geared towards these mobile users who are on-the-go and do not require access to the full suite of Fuze’s unified communications capabilities, such as international calling plans," said Rob Scudiere, President & COO, Fuze. "The Field & Floor license is targeted to individuals who are troubleshooting and fixing equipment or systems, empowering these workers to maximize their efficiency regardless of location.The ability to receive remote assistance through a video call or have quick check-ins with team members or management is critical to the success of our manufacturing customers."

#contactcenterworld

Date Posted: Thursday, June 24, 2021