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Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15 years, the organisation has evolved from a small Doncaster-based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps.

Even in the last 5 years, a lot has happened at Key IVR. The most notable is that our talented team has almost doubled. People are at the forefront of everything we do. Whether it’s new, innovative ideas or delivering projects that drive the success of our clients, Key IVR wouldn’t be where it is today without dedicated individuals behind it.

Mark Kelly, Chief Commercial Officer, reflects:

"There was only a single floor of 8 people when I started at Key IVR over 8 years ago – it has been amazing to see how far we’ve come, to a team of 60. I joined because I recognised the talent and demand for emerging technology that was clearly there. I feel privileged to be given a space to implement my ideas and to be a part of the immense growth that happened in such a short space of time. I’m proud to be here to celebrate our 15 years of achievement".

Key IVR’s services have been continuously evolving, and 2023 will be no different. We’ve implemented new digital channels such as Open Banking and Cryptocurrency, also making use of improved technologies such as Automatic Speech Recognition (ASR) driven by sophisticated AI learning.

Deborah DeJesus, Service Desk Manager, said:

"Key IVR has come a long way in the 6 years I’ve been here. My progression through the company and the encouragement and training provided are things I am very proud to shout about. I love the comradery and different cultures that play a huge part within our teams, not to mention the unique qualities of everyone here. I think Key IVR itself is pretty unique, and it’s our quirks that help us stand out and achieve brilliant things".

To celebrate reaching 15 years of successfully delivering secure payments to businesses worldwide, Key IVR are hosting summer parties near office locations for staff and their families to enjoy. With food, drink and games, it’s time to celebrate, reflect and look to the future. We are so thankful for the longevity of the business so far and grateful for the people that have worked with us throughout the years!

Dorina Turculet, Office Manager, said:

"I was introduced to the Key IVR team in 2019, with no strong intention to change my current occupation. The hiring process for Key IVR is still fresh in my mind, with no stress, no anxiety, just a Q&A session with 3 friendly people. After that day, I knew I had to join the team and I’m glad I went for it. The role was challenging, but it achieved what I needed and got me out of my comfort zone. I’ll be forever grateful for having met the most amazing people here at Key IVR, dedicated friends and admirable professionals".

We’re excited to see what the next 15 years have in store for Key IVR, our clients, partners and our wonderful team.

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Date Posted: Wednesday, March 15, 2023