Kore.ai Extends Its Financing
As the global business world continues to embrace digital transformation, it has become increasingly critical to deliver superior customer engagement and support. Contact centers are grappling with rising caller abandonment due to long wait times, overloaded agents and contextual response inaccuracies that eventually degrade the overall customer experience, and negatively impact customer satisfaction scores such as CSAT and NPS. This often leads to significant customer churn in a world where acquiring a new customer typically costs five times more than retaining one.
Kore.ai is collaborating with NVIDIA to address these challenges and optimize customer and contact center agent experiences. Kore.ai will integrate NVIDIA software including Riva, a GPU-accelerated SDK for building speech AI applications that delivers real-time performance and provides flexibility and customization for next-generation solutions. Riva running on NVIDIA GPUs will provide greater accuracy and lower latency for end customers.
In this strategic relationship, while Kore.ai brings its leadership in natural language processing technologies, NVIDIA will bring its innovation in speech AI, which includes speech-to-text (automatic speech recognition or ASR), NLP parsing and text-to-speech (TTS), the basic underpinnings of Kore.ai's end-to-end solution. Kore.ai's SaaS or on-premises solutions will leverage NVIDIA AI software to maximize customization choices and deliver high performance and the lowest total cost of ownership.
"This relationship will allow us to further optimize the contact center experience for customers and agents thereby improving the speed of business for enterprises, large and small," said Raj Koneru, founder and CEO of Kore.ai. "We've made significant strides to develop these solutions at scale, with conversational assistants and native AI capabilities built from the ground up. In addition to its investment, NVIDIA brings an industry-leading team and advanced AI technology. We will work together to expand best-in-class support to enterprise customers so that they can leverage conversational AI modules to power their customer and internal workforce applications."
"Expanding our relationship with Kore.ai will help us work towards the mutual goal of building domain-specific and real-time voice assistants with impressive voice quality that can be adapted by every company to represent their brand," said John Ashley, Industry General Manager for Financial Services and Technology at NVIDIA. "This collaboration will give enterprise organizations the ability to tackle key technology challenges in speech recognition, NLP and TTS integration."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, November 25, 2021
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