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Gnani.ai and transcosmos, Inc. Partner to Deliver Exceptional CX with Conversational AI in Global Contact Centers #contactcenterworld Whilst Gnani.ai is expected to benefit enormously from transcosmos Inc.’s network and clientele, Gnani.ai’s Conversational AI automation suite will be a powerful addition to the contact center offerings of transcosmos Inc. "Customer-focused businesses are today turning towards conversational AI-based solutions to transform customer service eco-system to give them a competitive edge. Given the scope for multi-lingual contact centers of all shapes and sizes to automate customer interactions across various touchpoints, we’re confident about Gnani.ai’s repertoire and domain expertise to add tremendous value to our offerings," said Shin Nagakura, Chairman of transcosmos Inc. and CEO of transcosmos America, Inc. Commenting on the announcement, Ganesh Gopalan, Co-founder, and CEO, Gnani.ai said: "The era of automation-led new age CX is here to stay for long. I'm sure our propriety speech engines and NLP technologies have the potential to disrupt the $300bn contact center software market by adding value to transcosmos Inc.’s BPO solution suite. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, December 9, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |