Zivaro Achieves Cisco Customer Experience Specialization
With the increasing proliferation of Software as a Service (SaaS) solutions, customer success is essential. Driven by their affordability and ease of adoption, organizations continue to move to SaaS and recurring offer models to enable digital transformation. But traditional legacy infrastructure and software modernization methods are not sustainable IT approaches, making it essential to work closely with customers to identify their business needs and learn how their technologies align with those needs. Zivaro designed its matured customer success practice to deepen the customer experience with customized service offerings, solutions, and strategic partnerships.
"We are really proud of this new certification from Cisco," said Glenn Smith, Zivaro President. "Obtaining this is a reflection of significant investments in new tools and processes, and at the end of the day, all aimed at helping clients get better value out of their spend. We appreciate Cisco providing a lot of the framework elements to help us build what is becoming a critical new toolset in serving our customer base."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, March 26, 2021
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.