#contatcenterworld

Charlotte, NC, USA, Apr 2022 - the UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact center and payment security technology to handle an increase in call and payment volumes to the company’s customer service team.

The organization selected Talkdesk as its contact center partner, and PCI Pal to provide an integrated, cloud-based secure payment solution, PCI Pal Agent Assist. This offers the key advantage of enabling customer service staff to carry on speaking to customers throughout a transaction, providing payment support where necessary.

Greg Rowe’s Digital Services Manager, Alan Shurey, said, "Removing payment card data from our contact center environment provides peace of mind as I know payments are being handled securely and meeting compliance standards. Using PCI Pal Agent Assist also gives confidence to customers who are increasingly reluctant to give out their payment card details over the phone. It’s reassuring to them that we have the processes and technology in place to protect them."

Robert Gavin, Talkdesk Vice President of Global Alliances and Technology Partners, adds, "The Greg Rowe brand is well known for its high product quality and exceptional customer experiences. By choosing to complement their Talkdesk CX Cloud platform with PCI Pal Agent Assist, they’re able to combine all of the contact center capabilities Talkdesk enables with a best-in-class security application to meet the standards of excellence their customers have come to expect."

#contatcenterworld

Posted by Veronica Silva Cusi, the news correspondent
Source:https://www.businesswire.com

Date Posted: Monday, April 25, 2022